Our website address is: https://furrybabies.com.my. Furry Babies Pet Resources is a Malaysian-based online pet supply store importing premium products from Taiwan. We are committed to protecting your personal data and being transparent about how we use it.
What Data We Collect
When you shop with us, create an account, or contact us, we may collect:
Name, email address, phone number, and delivery address
Order history and payment method (we do not store full card numbers)
IP address and browser user agent (for security and spam detection)
Cookies to keep you logged in and remember your preferences
Any messages or feedback you send us
Cookies
We use cookies to keep you logged in, remember your cart, and understand how visitors use our site. If you leave a comment or log in, we set cookies that last up to 1 year or until you log out.
You can disable cookies in your browser settings, but some parts of the site (like your cart and account) may not work correctly without them.
How We Use Your Data
To process and deliver your orders
To send order confirmations and shipping updates
To respond to your questions and support requests
To send newsletters if you opted in (you can unsubscribe anytime)
To improve our website and understand how it’s being used
Membership Rewards
If you create an account or place an order with Furry Babies Pet Resources, we may use your order history, account details, birthday month, and reward activity to calculate points, issue vouchers, manage redemptions, and provide member benefits.
Reward points and vouchers are used only for store-related benefits and cannot be exchanged for cash.
Who We Share Your Data With
We do not sell your personal data. We share your data only with:
Shipping partners (your name and address to fulfil your order)
Pages on our site may include embedded content (videos, images, articles) from other websites. These websites may collect data about you, use cookies, and monitor your interaction with the content, especially if you are logged into those services.
How Long We Keep Your Data
Order records are kept for at least 7 years for tax and legal compliance. Account data is kept as long as your account is active. You can request deletion of your data at any time (see below).
Your Rights
You have the right to:
Access a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications at any time
Unused, unopened items in original packaging can be returned within 7 days of delivery.
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Refund Processing
Approved refunds are credited back to your original payment method within 5–10 business days.
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Defective Items
If your item arrives damaged or defective, we’ll replace it or refund you at no cost.
Overview
Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed, we cannot offer a full refund or exchange unless the item is defective.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Please contact us before sending anything back.
Non-Returnable Items
The following items cannot be returned:
Perishable goods — cat food, treats, nutritional pastes, and supplements
Opened or used health and personal care products (e.g. acne gels, ear cleaners)
Gift cards or downloadable items
Items returned more than 7 days after delivery
Items not in original condition, or missing parts not due to our error
Because we deal in pet food and health products, we take hygiene and safety seriously. If you are unsure whether your item is eligible, please contact us first.
2. We will review your request and respond within 3 business days with return instructions.
3. Pack the item securely in its original packaging and ship it to the address we provide. Please use a trackable shipping service.
4. Once we receive and inspect the item, we will notify you of approval or rejection of your refund within 3 business days.
Refunds
If your return is approved, a refund will be credited to your original payment method. Timing depends on your bank or payment provider, but typically takes 5–10 business days after we process it.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank first. If the issue persists, contact us and we’ll investigate right away.
Sale Items
Only regular-priced items may be refunded. Items purchased on sale or during promotions are not eligible for refunds unless defective.
Exchanges
We replace items only if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us with a photo of the damage within 7 days of receiving your order.
Shipping Returns
Return shipping costs are your responsibility unless the item was defective or we made an error. We recommend using a trackable service — we cannot guarantee we’ll receive untracked returns.
Original shipping fees are non-refundable and will be deducted from your refund if applicable.
Need help with a return?
WhatsApp or email us — we’ll sort it out together.
If you create an account or place an order with Furry Babies Pet Resources, we may use your order history, account details, birthday month and day, and reward activity to calculate points, issue vouchers, manage redemptions, and provide member benefits.
Reward points and vouchers are used only for store-related benefits and cannot be exchanged for cash.
